Privacy Policy

Effective Date: 1 March 2026

Welcome to Casino Cocoa. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or use our website and services in the United Kingdom. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Data Controller

The data controller responsible for your personal data is:

Casino Cocoa
123 Gaming Street,
London, UK,
Postal Code: WC2N 5DU
Email: [email protected]
Phone: +44 20 7946 0123

2. Information We Collect

We collect and process the following types of personal data about you:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, telephone numbers.
Account Data: username, password, and other registration details.
Financial Data: payment card details, bank account information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Data

We collect data directly from you when you:

Register an account with us.
Make deposits or withdrawals.
Contact our customer support team.
Participate in promotions or surveys.

We also collect data automatically through cookies and similar technologies when you use our website. For more details, please see our Cookies Policy.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage your account and our services.
To verify your identity and comply with legal and regulatory obligations, including anti-money laundering (AML) and age verification.
To process payments and manage financial transactions.
To communicate with you, including responding to your enquiries and providing customer support.
To improve our website, products, and services.
To send you marketing communications where you have consented to receive them.
To detect and prevent fraud and other illegal activities.

5. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

Your consent, where you have given it.
Performance of a contract with you.
Compliance with a legal obligation.
Our legitimate interests, such as improving our services, marketing, and preventing fraud, provided these interests are not overridden by your rights.

6. Sharing Your Information

We may share your personal data with:

Regulatory and law enforcement authorities as required by law.
Payment processors and financial institutions to facilitate transactions.
Third-party service providers who perform services on our behalf, such as IT services, marketing, and customer support.
Affiliate partners for marketing purposes, only with your consent.

All third parties are required to keep your information secure and confidential.

7. International Transfers

Your personal data may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

10. Your Rights

You have the following rights under UK data protection law:

The right to access your personal data.
The right to rectify inaccurate or incomplete data.
The right to erasure in certain circumstances.
The right to restrict processing.
The right to data portability.
The right to object to processing.
The right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at [email protected].

11. Cookies

We use cookies to enhance your experience on our website. For detailed information on how we use cookies, please see our Cookies Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Casino Cocoa
Email: [email protected]
Phone: +44 20 7946 0123

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK. More information can be found at https://ico.org.uk.